Xacta Automotive incorporates comprehensive tools for managing a dealership’s service administration and workshop operations. For service administration, the focus is on repair order facilities, spare parts issuing, price lists based on payment policy, service packages, service contracts invoicing and discount management. For the workshop, the focus is on optimizing workshop capacity, technician’s time management, job allocation, repair order spare parts issuing, time management and offering real-time visibility and control of all repair activity.

The user is provided with a consistent view of all work in progress jobs, which operate seamlessly with the Workshop Management and CRM modules.

Key Features:

• PDI – provides an automatic list for new sold vehicles for PDI requests supported by email notifications for PDI cycle.
• Appointment Scheduling – Service appointment in order to facilitate workshop loading monitoring and customer satisfaction improvement.
• Repair orders – these are easily created, managed and invoiced starting with service advisor going through workshop controller to  translate all customer complaints to operations based on LTS and job allocation then issuing parts by garage parts counter to related repair order then closing repair order to be ready to the final stage which is issuing invoices for this repair order.
• Menu pricing – provide a menu price layout for each pricing policy such labor price rate, discount and parts discount.
• Easy job allocation – Xacta Automotive helps to allocate jobs to technicians based on availability, and provide multiple job allocation for a single job operation and main operation segmentation.
• Technicians Clock On/Off activity – technicians can use a touch–screen, keyboard or tablet to carry out this function.
• Service Packages – Pre-Define Service Packages including package price list.
• Service Contract – issue service contract by assigning labor, spare parts with specific price list and maintenance type for related contract vehicles and contract cost monitoring.
• Re-Call Campaign – Recall campaign management including vehicle, labor and spare parts for each campaign and campaign monitoring.
• Parts Issued to Repair Order – issue spare parts to active repair orders manually or from service packages parts list, service contract parts list by parts request from store and store parts check.
• Ownership Transfer – Change vehicle owner by easy steps.
• Labor Time Standard – Manufacturer Labor Code Integration with importing facility.
• Manufacturer Warranty Claim.
• Vehicle Service History.
• Workshop controllers have real time visibility of all workshop activity, repair order progress and unused capacity.
• Provides real time management information for workshop controllers via a visual reporting tool.
• Workshop Loading reports provide graphical illustrations of utilization, efficiency, productivity for all based on individual technician or entire workshop.
• Auto Posting – all activities are reflected automatically to GL by vouchers auto posting.
• Discount Management – Discount layout based on repair order pricing policy, user account or customer file.
• Mobile Service Advisor – Mobile Service Advisor seamlessly integrates with XACTA AUTOMOTIVE. Everything done on the tablet is automatically written back to the DMS, including captured images and the electronic signature. This improves customer record accuracy.
• Workshop kiosk – provides real-time visibility of all repair activities like repair orders status, jobs status, technicians allocated jobs, available technicians and jobs ageing.
• Follow up process management- provides after service follow-up management, which operate seamlessly with the CRM module.
• Send SMS – provides an easy process for outbound SMS notifications, greetings and reminders.
• Multi-Brand.
• Multi-Workshops.
• Email notifications.
• Key performance indicator reports.