At the heart of any business is the CRM module – a comprehensive CRM tool designed to manage the business processes that increase customer satisfaction and improve sales and service performance.
CRM enables users to manage contacts, enquiries, sales transactions, marketing campaigns, SSI and CSI feedback.
XACTA AUTOMOTIVE Strength is in maintaining strong customer communications, which is vital in creating profitable long-term relationships. And provides a single customer and vehicle database that is used across the entire dealership
All customer information that has been captured and updated in CRM is shared throughout the objective is for all users to have an accurate, up-to-date view of customer activities and history. Customers can be easily grouped together for the purpose of running targeted marketing campaigns and analyzing their value to the business.
XACTA AUTOMOTIVE provides automated user actions and follow-up activities, such as contacting customer following a quotation or service reminder. These tools help to increase customer loyalty and maximize sales opportunities.
CRM supports CSI, SSI and complaint handling processes as standard. Automatic escalation procedures help to ensure that all customer issues are successfully resolved.
Key Features:
- Customers data management.
- Customers data analysis tools.
- Follow up process management.
- CSI and SSI management.
- Showroom traffic
- Sales leads management.
- Sales Quotations
- Sales Contract.
- Sales tasks calendar.
- Available Stock Inquiry.
- Online approvals.
- Service appointments management.
- SMS management.
- Complaints Management.
- Comprehensive lead & enquiry tracking.
- Delivery checklist.
- Delivery Survey.
- After Sales follow-up
- After Service follow-up
- Enquiry Integration with Vehicle Sales
- Customer information shared throughout the system.
- Test Drive.
- Repair Order tracking.
- Vehicle maintenance history.
- KPI’s
